FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q1: Why chose TONGGUAN ?

A: 1. Low MOQ (3000PCS) 
2. High standard from raw material to finished products
3. Professional and skilled workers 
4. Strict QC department checking every product before packing
5. Long term research on new products and improve present production process

Q2. What is your terms of payment?

A: 1. TT
2. 100% irrevocable L/C at sight
3. Small orders can be sent to western union or other payment ways.

Q3. Which logistics ways for shipment ?

A: 1. Mostly we’ll go by sea for large quantity
2. For small or sample order, we’ll go by DHL, UPS, TNT, Fedex, EMS or other international courier.

Q4. Can you produce according to the samples?

A: Yes, We can produce any your design.

Q5. What is the order process?

A:Inquiry - quotation - communication - order confirming - deposit payment - production - testing and debugging - balance payment - packing - delivery - customer receiving - after service. 

Q6.How is your after-sale service? 

A:We provice the good after-sale service. Time will prove it!

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